Refund policy

  • We know that online marketing is currently trending, but we acknowledge that having a less-than-satisfactory online purchase experience can be frustrating. To ensure our clients' peace of mind, we proudly offer a comprehensive guarantee and refund policy.
  • When the returned merchandise meets our quality standards and is in its original packaging, we will promptly process an exchange or refund. We kindly request that you carefully read the product information before confirming your order to avoid any misunderstandings.
  • We take pride in delivering only the highest quality products to our customers, subject to a well-defined quality check procedure. However, it's essential to note that certain art products might exhibit slight variations in finish. Handmade paintings, for instance, may have minor differences due to the nature of the work.
  • Nonetheless, if you remain dissatisfied with your purchase, you have the option to return the items within 2 hours of creating the order. Kindly email us with all the relevant details within these 3 days. Please be aware that a 25% deduction from the order value will apply for return shipping in case of a refund.

    Cancellation Policy-
  • Note that dispatch orders are non-refundable, non-cancelable, and non-exchangeable.
  • You have the freedom to cancel your orders within 2 hours before they are dispatched, and there will be no additional expenses incurred for doing so. To initiate a cancellation, you can contact our customer support team through our helpline or by sending us an email at -poojacarts@gmail.com. However, once an order has been dispatched, we regret to inform you that it cannot be canceled.
  • Regarding refunds, we will process the reversal of the transaction for your prepaid orders. For Cash-on-Delivery (COD) orders, kindly provide us with your account details so that we can process the refunds accordingly. Please note that any applicable COD charges are non-refundable, and only the product fees will be reimbursed.
  • The refund process may take approximately 7-15 working days to reflect in your account, depending on your bank's policies. To ensure a successful refund, please make sure that the products are unused, unaltered, unwashed, unsoiled, and undamaged in any way.

    Custom Products Policy-
    Custom products are specially crafted based on your specific requests, distinct from the standard offerings available on our website. For these unique orders, Cash-on-Delivery (COD) option will not be available. It's essential to note that such custom orders are non-refundable, non-cancelable, and non-exchangeable. We encourage you to carefully consider your requirements before placing a custom product request.